Applicable Products
- Citrix Receiver For Mac 10
- Citrix Receiver Download For Macbook
- Citrix Receiver 4.12 For Mac
- Install Citrix Receiver Mac
Citrix Workspace app for Mac overview High performance web and self-services access to virtual apps and desktops. Configure for anywhere access from your desktop or web access with Safari, Chrome or Firefox. Supported Mac browsers are Safari, FireFox and Chrome. The instructions provided here are for macOS High Sierra with Safari. To access mySIPA Citrix, open Chrome and browse to and insert your credentials. User name format is sipac UNI; Click on Log On. Fixed issues in Citrix Receiver for Mac 12.6 Compared to: Citrix Receiver for Mac 12.5 Citrix Receiver for Mac 12.6 contains all fixes that were included in Versions 12, 12.1, 12.1.100, 12.2, 12.3, 12.4, and 12.5 plus the following, new fixes: When sharing screens using WebEx, a black window might appear on the shared screen. RFMAC-689, #LC6462. Receiver for Mac overview High performance web and self-services access to virtual apps and desktops. Configure for anywhere access from your desktop or web access with Safari, Chrome or Firefox.
- NetScaler Gateway
- Receiver for Android
- Receiver for Linux
- Receiver for Mac
- Receiver for Windows
Symptoms or Error
Users may receive the following error when launching an application with Receiver for Windows 4.7, Receiver for Mac 12.5, Receiver for Android 3.12.2, Receiver for Linux 13.6 and newer:
Error: You have not chosen to trust '(CERT INFO)', the issuer of the server's security certificate. Contact your help desk for assistance.
Receiver for Mac
Receiver for Android
Solution
Important! This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.
This issue may be caused by an out-of-date intermediate certificate installed at NetScaler Gateway. This does not mean that the CA certificates currently being used is expired but the CA has since released newer versions of that certificate.
Verify the certificate bindings at the NetScaler Gateway to resolve this issue.
To confirm this, visit the NetScaler Gateway website using a web browser, and examine the certificate chain in the web browser. You may wish to cross-check this by repeating with more than one web browser (such as with Google Chrome and Mozilla Firefox). Then, compare all the certificates in the browser's certificate chain with the certificate chain at NetScaler Gateway.
Note: Compare all the serial numbers in the certificates and not just the Subject Name. If there are any mismatches in intermediate certificates, this is a possible cause.
Update NetScaler Gateway with the corresponding intermediate certificates, as they appear in the web browser. You can export the intermediate certificates from the web browser. If you used more than one web browser, it is possible that they yield different certificate chains. If so, use the newer certificate chain.For more information about installing and linking an intermediate certificate with Primary CA on a NetScaler Gateway appliance, refer to CTX114146.
Problem Cause
Citrix Receiver For Mac 10
The Receiver for Windows 4.7, Receiver for Mac 12.5, Receiver for Linux 13.6 and newer versions are going to validate the root certificates even if it trusts the intermediate, which is not the case with the browsers. If the browser trusts the intermediate, it trusts the server certificate, without going down to the root certificate and will display the newer version of the root from its certificate store and not the actual root certificate sent by the server or NetScaler Gateway.
In Receiver for Android 3.12.2, joint server certificate validation is turned off by default. If this policy is enabled in the Receiver without the correct set of certificates configured on the server/gateway, users may see the error message.
Additional Resources
Citrix Receiver Download For Macbook
CTX221453 - Citrix Receiver - SSL Error when connecting via NetScaler
Citrix Documentation - Receiver for Mac, Receiver for Android
CTX114146 - How to Install and Link Intermediate Certificate with Primary CA on NetScaler Gateway
Thanks for posting your concerns here in the Apple Communities! Excellent idea to uninstall and reinstall the Citrix app to verify that it is working as expected in a different browser. If Safari seems to be the issue, try removing any Extensions then clean up the browser by deleting Caches and web history.
If Safari doesn‘t load a page or webpage items are missing
The steps in the above link should have your Citrix app functioning as expected with your Safari browser. Let us know how it works out for you. Have a great day!
Citrix Receiver 4.12 For Mac
Install Citrix Receiver Mac
Oct 19, 2016 12:11 PM